Refund Policy
“BUYER’S RIGHT TO CANCEL” The student has a right to cancel the enrollment
agreement and obtain a refund. The institution shall, for all students, without penalty or
obligation, refund 100 percent of the amount paid for the institutional charges, less a
reasonable deposit or application fee not to exceed $100.00, if the notice of cancellation
is made prior to or on the first day of instruction. Further, the student has the right to
withdraw from a course of instruction at any time. A student who has completed 60
percent or less of the course of instruction shall be granted a pro rata refund of tuition
and amounts paid for returnable equipment. If the student withdraws from the program
of instruction after instruction has begun, the student is obligated to pay only for
educational services rendered and any equipment not returned, plus the non-refundable
registration fee of $25.00.
SHIPPING CHARGES: Products are shipped either electronically or via USPS with regular mail unless express mail is purchased. No refunds for shipping costs will be given.
HYPOTHETICAL REFUND EXAMPLE: A student withdraws from the program after
completing 5 hours of instruction (20%). $200.00 less $25.00 registration fee and
$15.00 STRF assessment fee = $160.00 divided by 24 hours = $6.66 hourly program
charge. 5 hours X $6.66 = $33.30. $160.00 less $33.30 = $126.70 refund. This
calculation does not include a refund for the books.
If a student chooses to cancel, according to the above stated conditions, he or she must
submit a written notice of cancellation to:
EMS Training Institute, Inc.
144 Forrester Court
Simi Valley, CA 93065
or
P.O. Box 940514 Simi Valley, CA 93094
If you have any complaints, questions, or problems which you cannot work out with the
school, write or call:
Bureau for Private Postsecondary and Vocational Education
1625 North Market Blvd. Suite S-202 Sacramento, CA 95834
P.O. Box 980818, West Sacramento, CA 95798-0818
(916) 574-7720 www.bppve.ca.gov
You must pay the state-imposed fee for the Student Tuitioin Recovery Fund (STRF) if
all of the following applies to you: (1) you are a student, who is a California resident and
prepays all or part of your tuition either by cash, guaranteed student loans, or personal
loans; and (2) your total charges are not paid by any third-party payer such as an
employer, government program or other payer unless you have a separate agreement
to repay the third party. You are not eligible for protection from the STRF and you are
not required to pay the STRF fee if either of the following applies: (1) you are not a
California resident; and (2) your total charges are paid by a third party, such as an
employer, government program, or other payer and you have no separate agreement to
repay the third party.
“Any questions or problems concerning this school which have not been satisfactorily
answered or resolved by the school should be directed to the Bureau for Private
Postsecondary and Vocational Education, 1625 North Market Blvd. Suite S-202
Sacramento, CA 95834 -- P.O. Box 980818, West Sacramento, CA 95798-0818
(916) 574-7720 www.bppve.ca.gov “
Should you have other questions or concerns about this refuld policy, please call us at 805-581-2124 or 877-EMTTRAIN (368-8724) or send us an email to emstraining@aol.com.
